Product Use & Safety

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• Slippery Surfaces: Our handcrafted bath bombs, scrubs, salts, soaps, and butters may produce suds, oils, or leave a residue that can cause slippery surfaces. Please use caution when entering or exiting the tub or shower, and rinse the area after each use to reduce risk of slips and falls.

• Children: Products are for external use only. Children under the age of 5 should always be supervised when using bath products, and items should be kept out of reach to prevent accidental ingestion.​

Allergy Information

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• Coconut & Tree Nuts: Many of our recipes use coconut oil, shea butter, and other tree nut–derived ingredients. While we list all ingredients clearly on our labels and online, we cannot guarantee cross-contamination has not occurred. Customers with allergies should review ingredient lists carefully and consult their physician with any concerns.

• Dyes & Colorants: We use cosmetic-grade, skin-safe, water-soluble dyes and micas in our products. These are clearly listed by their INCI name on our labels and online.

• Peanuts: SoapMuchLuv does not intentionally use peanut oil or peanut-based ingredients. However, we cannot guarantee that raw materials sourced from our suppliers were stored in a peanut-free facility.

• Patch Testing: If you have sensitive skin or allergy concerns, we recommend testing on a small patch of skin before full use. Discontinue use immediately if irritation occurs and consult your physician.​

Reactions & Sensitivities

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Though rare, some customers may experience skin irritation. Common causes include not diluting bath bombs fully in water (example: using a large bath bomb in a very shallow tub). Always ensure your bath is adequately filled to dilute ingredients properly.

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Ethical Commitment

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• Vegan & Cruelty-Free: Our products are never tested on animals. We purchase ingredients from suppliers who share this standard. The only exception is natural beeswax, used only in select products, sourced from cruelty-free suppliers.

• Ethically Sourced Ingredients: Our oils, butters, and colorants are purchased from reputable suppliers who certify their products are ethically and responsibly sourced.

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Orders & Pick-Up Policy

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• Abandoned Orders: Orders selected for local pick-up must be collected within 30 days of notification. Orders left beyond 60 days will be considered abandoned. After 90 days, unclaimed items may be donated.

• Shipping Address Responsibility: Customers are responsible for ensuring shipping addresses are accurate. Orders shipped to an incorrect address provided by the customer cannot be refunded. If an order is returned to us due to an incorrect address, the customer is responsible for paying a new shipping fee to resend.

Shipping Policy

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• We currently ship across Canada from our studio in Fort McMurray, Alberta.

• We do not offer free shipping at this time; however, we always reach out to customers with the most affordable shipping quotes available.

• Shipping is provided through trusted couriers and tracking will be shared via email once your label is printed.

Returns, Exchanges & Refunds

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• Due to the handcrafted, small-batch nature of our products, we do not accept returns or exchanges.

• Refunds are not offered for scent preference or if products are opened/used.

• If you receive a damaged or incorrect order, please contact us immediately at [your business email] so we can make it right.

Terms of Use & Liability

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• All SoapMuchLuv products are for external use only.

• We do not claim that our products provide medical benefits. Please consult a physician before using if you have health concerns.

• By purchasing and using our products, you agree that SoapMuchLuv is not liable for any adverse reactions, misuse, or allergic responses.

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